Your organisation is already using AI, and somebody has decided that making sure it behaves is your job.

Maybe you have the exam booked. Maybe AI governance simply landed on your desk in a reorganisation, along with a policy document you did not write. Either way, the official material is dense, the training is expensive, and nobody has explained any of it in ordinary English. This book does.

It covers the full ITIL AI Governance (Version 5) syllabus in plain language, with practical comparisons, worked scenarios and clear explanations instead of unnecessary jargon. You need no prior ITIL certification to start, because the module has no prerequisites and neither does this book.

Inside, you will learn how to:
• Separate governance, management and leadership, and understand who actually gets to decide
• Apply the ITIL Value System, the four dimensions and the seven guiding principles to real AI decisions
• Use the ITIL AI Capability Model and its six Cs to understand what your AI is actually doing
• Identify and manage risks including bias, hallucination, opacity, privacy, automation bias and shadow AI
• Build preventive, detective and corrective controls that stand up to scrutiny and audit
• Connect ITIL AI Governance with the EU AI Act, ISO/IEC 42001, NIST AI RMF and IEEE 7014

You will also work through the ITIL AI Governance Improvement Model from initial assessment and design through implementation, ongoing monitoring and assurance.

This is a current guide to a new framework. It is built on ITIL Version 5, not the retiring ITIL 4, and it clearly identifies where regulations, standards and deadlines can change, so you know when to check the primary source.

The final section includes three Top Ten chapters, a Quick Reference covering the key models, regulations and exam facts, plus a comprehensive glossary. That makes it useful both as a study guide and as a practical reference when you are working with AI governance in the real world.

Whether your goal is to pass the ITIL AI Governance certification or build AI governance that actually works, this book gives you a clear path from “I have no idea where to start” to “I know what to do next.”

Open the sample and start reading.